Return Policy

Pinkoi  It is a platform that provides designers with the ability to sell products, and individual designers are responsible for managing the shipment, exchange, and return of goods. When applying for a refund, please be sure to contact the designer first and inform them of the reason.

Except for customized products and personal hygiene products that have been opened according to consumer requirements, consumers have the right to request termination and return of the contract within seven days after receiving the product. The shipping and return costs of the product will be borne by the consumer themselves.

When the product has the following conditions, the return shipping fee shall be borne by the designer:

Products that do not match the order (including but not limited to product specifications, styles, quantities, etc.)

The product has defects and imperfections (including but not limited to quality defects, damage during transportation, etc.)

The product does not match the product page description (including but not limited to product purpose, product function, etc.)

In other cases not listed above, the shipping and return fees for the goods will be borne by the consumers themselves.

When cross-border trade goods are cleared, if the customs in the receiving area collect taxes, the relevant taxes and fees should be borne by the receiving party.

If the designer's country has a higher level of protection for consumer rights than this Pinkoi  According to the refund policy, when the designer and the consumer belong to the same country, the designer should provide higher consumer rights protection for consumers in their respective countries.