Return & Refund Policy

Adult Stress-Relief Toys (Worldwide Shipping)

We are committed to providing high-quality adult stress-relief toys and a safe, reliable shopping experience for customers worldwide. Please read the following Return & Refund Policy carefully before placing an order.

1. Scope of Policy

This policy applies to all adult stress-relief toys purchased from our website.
All products are intended for personal use, and certain items are subject to return restrictions for hygiene and safety reasons.

2. Eligible Returns & Refunds

We accept returns or offer replacements under the following conditions:

• ✔️ The item was damaged during shipping

• ✔️ The item received is incorrect (wrong model, color, or quantity)

• ✔️ The item has a manufacturing defect or functional issue (unused condition)

Important:
Please contact us within 48 hours of delivery and provide:

• Clear photos or videos of the product

• Photos of the outer packaging

• Your order number

Once verified, we will arrange a replacement or refund accordingly.

3. Non-Returnable & Non-Refundable Items

For hygiene, safety, and product integrity reasons, we do not accept returns or refunds in the following cases:

• ✖️ Products that have been used, tested, or intentionally damaged

• ✖️ Returns based on personal preference (appearance, feel, or expectations)

• ✖️ Missing or severely damaged original packaging or accessories

• ✖️ Requests made after 48 hours from delivery

• ✖️ Items marked as Final Sale / Clearance / Non-Returnable

4. Return & Refund Process

1. Contact our customer support team to submit a return request

2. Provide your order number and required proof

3. Our team will review and confirm eligibility

4. If approved, we will arrange:

   • A replacement shipment, or

   • A refund to the original payment method

⏳ Refunds are typically processed within 7–14 business days, depending on your payment provider or bank.

5. Shipping Costs & Responsibility

• If the return is due to product defects or shipping errors, we will cover the related costs

• If the return is due to customer reasons (incorrect address, refusal of delivery, etc.), all related costs are the customer’s responsibility

6. Worldwide Shipping Notice

We offer international shipping to many countries.
Please note that customs regulations, import restrictions, taxes, or delays may vary by destination country. These factors are outside our control and are not grounds for refunds.

7. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer support team.
We are committed to providing transparent, professional, and responsible service at every step.

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